shipping & returns
If you change your mind on your purchase, or purchase incorrect items, McKenzie Music Etcetera will gladly do an exchange with another product. Exchanges must be returned at buyers own cost, and shipping of the replacement items must also be covered by the buyer. The return must be in its original packaging, unused and undamaged. The item must be returned within 7 days of the receipt date.
McKenzie Music Etcetera does not accept returns on sale items, unless they are faulty.
Orders with standard shipping are dispatched in 1-3 business days and sent via our selected courier or Australia Post. Orders placed on weekends or public holidays will be dispatched the following business day.
If you require Express Shipping, please select that option.
All items are sent with tracking numbers and are signature on delivery, unless otherwise requested.
Click and Collect
It’s so easy! Just follow these steps:
- Choose your products online
Add the products you would like to purchase to your shopping cart. When you’re ready, proceed to checkout and follow the steps.
- Select Click & Collect
Select “Click and Collect from Toowoomba 4350 QLD” as your shipping method when checking out. Please note, this option is only available to those that are able to collect from our shop at 37 Raff Street, Toowoomba during shop opening hours.
- Collect your order
If your order items are in stock, they will be ready to collect immediately from McKenzie Music Etcetera. When collecting your order, please bring your order confirmation, along with some photo identification. If you are having the items collected by someone else, please notify us by email.